Actionable reporting is essential

It’s quite common to be given Analytics Reports as part of the package you receive from your web services company, but do check out what you are going to get.

Quite often you will receive an email once a month accompanied by automatically produced reporting. This is fine as long as you have the time to trawl through the mass of data and charts provided, in order to firstly work out what it all means and, secondly work out what you should do about it. All too often this challenge is very daunting, and many people settle for checking if visitor numbers are on the increase or not, and do little more.

There is a real need to interpret this data if your marketing campaigns are to be properly managed and optimised for your business. So don’t assume that being sent analytics reports will provide the answers, check to see if the company has analytics savvy staff who can interpret the data for you, and give you actionable recommendations to help improve your marketing efforts. The investment will pay for itself many times over by ensuring your marketing spend is driving real returns for your business.

The value of segmentation

During the course of discussions with a prospective client, the importance of conversion was stressed to me. I was delighted to hear this and wanted to find out more about current conversion levels and expectations. A conversion in this case was defined as the completion of a ‘contact us’ form and on average one per [...]

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Avinash Kaushik on Bounce Rate

I am a big fan of using bounce rates to analyse what is happening on your website. I have blogged on this a couple of times on eMarketingMatters.co.uk, but I have just been trawling YouTube for some Google Analytics information and found the following video clip by Avinash Kaushik. There is no better source on [...]

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Make sure your reporting adds value

If you provide regular performance reporting to your clients, it is important to keep it fresh and interesting. I like to ensure that I provide at least one recommendation every month that will result in a beneficial outcome such as reduced cost per click, improved click through ratio, more newsletter subscriptions, more sales, etc. etc.
Occasionally [...]

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Interpreting Analytics Data – Part 1

Let’s assume you have been collecting analytics data for 2 or 3 months and you now want to start making sense of it. It is easy to dive in and be drawn to charts that show visits to your site and either despair or pat yourself on the back depending upon the number of visits [...]

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New versus returning visitors

I had an interesting debate recently on the topic of new versus returning visitors, and what might be revealed by analysing these segments.
New Visitors
A high proportion of new visitors suggests that your marketing is working well to get traffic to the site. From an analytics perspective however we need to dig deeper to understand what [...]

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Don’t count your own traffic!

Prompted by a question I had a couple of days ago, I thought it worth flagging an important point about ‘internal’ website traffic.
Most companies access their own websites for a wide variety of reasons. Each time they do they add to the traffic that is reported in the server logfiles or by the analytics tools [...]

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Tracking PDF Downloads

I have a number of sites where brochures are available for download. It struck me that tracking the downloads could provide valuable marketing information to my customers. I thought this would be a simple task, and in fact it is, however it took me some time to find out how to do it.
I thought it [...]

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